I've already updated my payment information before I posted my original message, so I wasn't asking how to do that.

I love the product, but a situation like this highlights a major flaw in the product which sours to experience.

How do I get my premium back? Why isn't there a grace period of say 3 days to fix issues such as this if there is no way to tell last pass to 'try charging me again'? If I click on the 'upgrade' or 'upgrade to premium' buttons, I get a nasty message telling me I can't purchase that from the website/app/however I'm accessing last pass.Īnd since I'm now free, I don't get support unless I pay for it. There doesn't seem to be a way to tell Last Pass to charge my new credit card number for my premium subscription. So I signed in, put in the new credit card number and noticed that I'm now a 'Free User' and not a premium user. I got an email early this morning telling me that there was trouble charging my card for my next year of premium and I needed to updated my payment information TODAY.

Didn't remember that was the one that Last Pass used to bill my subscription for premium to. The credit card on file with Last Pass was replaced by my credit card provider after it was stolen.

Logmein lastpass premium